Frequently asked questions

You can view my photography portfolio here. If you see an image you like, please send me an email at rachel.gemmell.creative@gmail.com. Please include the name of the photograph and from there we can discuss the size and type of print (e.g., paper, canvas, digital) that you would like to order.

You can view my painting portfolio here. If you have an idea that you think would work well in my painting style, please send me an email at rachel.gemmell.creative@gmail.com. Please include as brief explanation of the painting you have in mind.

Each ceramic item I make is unique and intuitively created, which is why I don't usually make pieces to order. However, I am always happy to consider your commission ideas, so feel free to send me an email at rachel.gemmell.creative@gmail.com and we can discuss further.

Refunds, exchanges, repairs or replacements are only available for items damaged in the mail, not for a change of mind.

Please contact me at rachel.gemmell.creative@gmail.com if your item arrives damaged. 

For ceramics and paintings: As each piece is one-of-a-kind, please contact me to discuss a repair, refund or exchange.

For photograph prints: Please contact me to discuss a replacement print.

For ceramic items, postage is calculated by the total weight and dimensions of the parcel. There is also the option to Collect in Person purchased items.